Publisher's Synopsis
'Whether you are a hospitality professional, an aspiring leader, or simply someone committed to personal growth and achieving customer excellence, this book will undoubtedly leave a lasting impact. I am confident that, like me, you will find its message both inspiring and transformative.'
- Robert Richardson FIH MI - CEO, Institute of Hospitality
Positive customer experiences are the key to shaping human experience overall - with powerful benefits for both you and your organisation.
The C.A.R.E. Model unlocks the secret of creating a truly transformative customer experience. It bridges the gap between personal well-being and professional success, creating a strong synergy that enhances your own sense of fulfilment while driving the growth of your organisation and positively impacting your community.
Read this book to:
Discover how customer experience excellence directly influences individual well-being, improving both personal and professional outcomes
Reassess your life goals, redefine your purpose, and align your actions to create meaningful impact in your personal and professional life
Gain practical insights into effective team collaboration and how it drives organisational success
Learn to re-engineer processes to foster a culture of empathy, growth and improved customer experiences
Follow a clear roadmap to achieving personal fulfilment and business development through Connection, Authenticity, Re-engineering and Evolution
