Paperback (06 Dec 1995)
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Out of stock
Two international management consultants specialising in quality service training identify the four steps to services success, containing tips on telephone techniques, dealing with difficult people, and more.
| ISBN: | 9781568843919 |
| Publisher: | IDG |
| Imprint: | John Wiley & Sons, Inc. |
| Pub date: | 06 Dec 1995 |
| DEWEY: | 658.812 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 346 |
| Weight: | 624g |
| Height: | 236mm |
| Width: | 187mm |
| Spine width: | 24mm |
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