Publisher's Synopsis
Customer Service That Wins
How to Build Loyalty, Inspire Your Team, and Turn Everyday Interactions into Competitive Advantage
If your business depends on customers-you can't afford average service.
In today's fast-paced world, great customer service isn't just a nice-to-have-it's a competitive advantage. Customer Service That Wins is your practical guide to creating experiences that leave a lasting impression, build trust, and turn casual buyers into lifelong fans.
Whether you manage a team, lead a company, or serve customers yourself, this book will show you how to:
Lead a culture where service is everyone's responsibility
Hire, train, and retain high-performing service employees
Handle complaints with confidence-and turn them into loyalty
Balance speed and quality without sacrificing either
Use personalization, communication, and empathy to stand out
Motivate your team and prevent burnout in high-pressure roles
Track the right metrics-and actually improve them
Packed with real-world insights and actionable strategies, Customer Service That Wins will help you raise the bar, build a loyal customer base, and turn every interaction into a moment that matters.
If you believe customer service can be your brand's superpower-this book will show you how to unlock it.
