Publisher's Synopsis
These workbooks are part of a group of resources comprising a ringbound manual, an accompanying workbook and OPHs. The Customer Service Pack is designed to help the trainer to select the most suitable options to improve the quality of customer service in leisure departments and facilities.;The workbooks look at training processes to help staff and covers how to indentify customers, carry out role play exercises, develop appropriate systems, improve internal communication, develop management/customer checklists and develop a customer charter.
