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Customer Service Operations

Customer Service Operations The Complete Guide

Hardback (30 Sep 1991)

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Publisher's Synopsis

A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.

Book information

ISBN: 9780814450048
Publisher: Amacom
Imprint: Amacom
Pub date:
DEWEY: 658.812
DEWEY edition: 20
Language: English
Number of pages: 422
Weight: 1060g
Height: 255mm
Width: 175mm
Spine width: 38mm