Publisher's Synopsis
In CUSTOMER SERVICE EXCELLENCE FOR POLICE, DR. Amanda Coleman-Mason provides community policing agents and anyone else who is in the business of servicing others with easily understood tips on being efficient and diligent while interacting with customers. These universally developed tips offer and encourage individuals from any service-minded entity to strategically apply them in their work with the ultimate goal of consistently creating and developing CUSTOMER SERVICE EXCELLENCE.
Each mastery chapter provides you with deliberate and well-defined tips for your conscious and subconscious mindset in addressing the challenges that you may encounter while interacting with your customers of CROSS-CULTURAL backgrounds. The universally developed tips offer you the ability to apply these skillfully designed techniques with ease within any customer service arena through creative insights, exercises, and strategically aligned challenges.
As Dr. Amanda shares her purposeful skills and methods in creating communal partnerships and building lasting interpersonal relationships, customer service excellence, and justice leadership in cross-cultural and deeply divided communities, she hopes that each reader will be inspired and motivated to habitually use these selective tools when serving customers.
