Paperback (29 Mar 2001)
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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
| ISBN: | 9780333946077 |
| Publisher: | Macmillan Education UK |
| Imprint: | Red Globe Press |
| Pub date: | 29 Mar 2001 |
| DEWEY: | 658.812 |
| DEWEY edition: | 23 |
| Language: | English |
| Number of pages: | 215 |
| Weight: | 362g |
| Height: | 233mm |
| Width: | 157mm |
| Spine width: | 13mm |
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