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Customer-Centric Knowledge Management

Customer-Centric Knowledge Management Concepts and Applications

Hardback (30 Aug 2011)

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Publisher's Synopsis

Customer-Centric Knowledge Management: Concepts and Applications is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation. It seeks to expand the literature and business practices and contributes to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies (ICTs).

Book information

ISBN: 9781613500897
Publisher: IGI Global
Imprint: IGI Global
Pub date:
DEWEY: 658.4038
DEWEY edition: 23
Language: English
Number of pages: 315
Weight: 1042g
Height: 298mm
Width: 228mm
Spine width: 19mm