Publisher's Synopsis
This is part of a series of library training packages. Highly flexible, and tailored for the needs and concerns of the LIS sector, they are designed to lead teams to examine their current practice, expand their skills base and make clear action plans for their future development.;This customer care package is suitable for all library and information managers and staff. It is designed as a one-day modular programme, giving the flexibility of delivering it as written, or as shorter modules to be fitted in with staff work schedules.
