Publisher's Synopsis
This report presents and synthesizes the findings from seven case studies that assess how select state Departments of Transportation (DOTs) are applying 2.0 tools to meet various business objectives. The report identifies best practices, benefits, challenges, and lessons learned in the use of these technologies. It also describes the participating transportation agencies' decision-making processes regarding the implementation and management of 2.0 applications. Observations made in the case studies are expected to support transportation officials in their efforts to consider the pros and cons of 2.0 use, as well as to determine how 2.0 tools might be best utilized. The project team case prepared case studies for DOTs in Massachusetts (MassDOT), Mississippi (MDOT), Missouri (MoDOT), North Carolina (NCDOT), Rhode Island (RIDOT), Texas (TxDOT), and Washington (WSDOT).
