Publisher's Synopsis
"I've used some of the suggestions in our Board meetings--such as how to handle difficult personalities. I introduced the problem-solving-method and found it very helpful in guiding our conversation to meaningful outcomes. These are good tools that will help anyone grow as a leader." Malia Cohen, President of the San Francisco Board of Supervisors.
"This is a good, practical guide for public officials at all levels, for those new to public service, as well as experienced members of boards and commissions. It has real insights on how to manage conflict and find common ground" Kate Sears, Supervisor, Marin County, CA.
"This guide is as helpful to agency employees as it is to elected or appointed officials." Bill Ahern, Executive Director, CA State Public Utilities Commission
"This book offers many tools to bring clear and concise communication to official meetings. The 4-Step-Decision-Process (page 46-47) is a jewel. I recommend this book for anyone who wants to improve meetings and avoiding power plays." Don Bradley, AICP, PhD, Chair, Planning Commission, City of San Carlos, CA
