Publisher's Synopsis
Using knowledge of communication skills from different sources (studies of chat perception, social psychology, evaulation research and practice theory), this volume introduces and examines the non-verbal, symbolic, verbal, and written communication skills required for social work practice in all settings.;It then applies this basic knowledge and understanding to different purposes of social work - relationship building and maintaining, listening, giving information and advice, making a contract and intervention to help clients problem-solve or change attitudes or behaviour. Joyce Lishman is the editor of "Research Highlights in Social Work" series.
