Publisher's Synopsis
Every serious study of managers at work comes to the same conclusion: what managers do more than anything else is communicate - with suppliers, with customers, with colleagues and, above all, with their own staff. Improve communication and you improve performance. Hence there will be a warm welcome for this book, compiled by a team of experts and based on extensive research. The authors look in turn at each of the key management tasks, from meetings to negotiation, from writing reports to using the telephone, and they provide practical guidance for increased effectiveness. Other chapters cover non-verbal communication and 'doing things right and doing the right thing'. The text is presented in a lively way but also with academic rigour, and is supported throughout by exercises, checklists and ready-to-use formats. Specialists and students will find the book a storehouse of information and wisdom. But it is the practising manager who will profit most from what the authors have to say. Comprehensive, and as nearly definitive as such a book can be, Communication in Management is destined to become a classic in its field.
