Publisher's Synopsis
Every aspect of human communication is addressed in this book: the power of words, active listening, attitudes and behavior modification, non-verbal communication and building relationship skills. All of these explicated principles are then applied to the field of law enforcement. The law enforcement officer, student officer and criminology student will find this of invaluable help in dealing with conflict-filled situations, dealing with militant and dissident members of the community, as well as enhancing their everyday community relations. Originally published by Harper & Row in 1984.
