Publisher's Synopsis
Provides practical advice on building relationships between the pharmacist and patient, and the pharmacist and physician. The book's 13 chapters are devoted to developing the communication skills needed by pharmacists to deliver pharmaceutical care, including listening and responding appropriately, effective patient counseling, supportive communication, managing conflict, and assertiveness. This guide features useful tips and suggestions for improving patient care through effective communication, and questions for reflection are provided at the end of each chapter.
