Publisher's Synopsis
This softcover text focuses on understanding communication technologies, their impact on workplace efficiency, and benefit to employees. Technologies explored include the Internet, telephone, video conferencing, wireless devices, and integrated technologies. The workshops provided give instruction on how to analyze information and communicate via the Internet, utilize effective telephone technologies, understand uses of teleconferencing and videoconferencing, understand the applications of wireless communication, and select technology appropriate for various communication challenges. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.
