Fourth Edition
Paperback (30 Oct 2009)
Not available for sale
Out of stock
When a customer is upset with your company, you have an opportunity. You can “become the company,” defuse the situation, win the customer over, and ensure continued business. That's a lot. But anyone can learn the skills that are necessary. There is no single technique for every customer, but the collection of skills outlined here will work in any industry.
| ISBN: | 9781426018343 |
| Publisher: | CRiSP |
| Imprint: | CRiSP |
| Pub date: | 30 Oct 2009 |
| Edition: | Fourth Edition |
| Number of pages: | 86 |
| Weight: | 209g |
| Height: | 253mm |
| Width: | 202mm |
| Spine width: | 7mm |
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