Paperback (06 Nov 2002)
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Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry.
| ISBN: | 9780435455613 |
| Publisher: | Pearson Education |
| Imprint: | Heinemann |
| Pub date: | 06 Nov 2002 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 360 |
| Weight: | 808g |
| Height: | 265mm |
| Width: | 194mm |
| Spine width: | 21mm |
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