2004
Hardback (09 Dec 2003)
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This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
From award-winning research which changes the world to textbooks and study guides which educate and inspire, we publish across the humanities, social sciences and business for academics, students, professionals and librarians worldwide.With offices in London and New York, and sales teams across 50 countries, we have a global reach and as part of Macmillan Science and Education, are proud to uphold an unbroken tradition of over 170 years of academic publishing.
| ISBN: | 9781403913043 |
| Publisher: | Palgrave Macmillan UK |
| Imprint: | Palgrave Macmillan |
| Pub date: | 09 Dec 2003 |
| Edition: | 2004 |
| DEWEY: | 338.761384640683 |
| DEWEY edition: | 22 |
| Language: | English |
| Number of pages: | 295 |
| Weight: | 540g |
| Height: | 230mm |
| Width: | 150mm |
| Spine width: | 19mm |
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