Publisher's Synopsis
Guidance and best practice on all the important business and management skills that the IT professional is likely to need are brought together in this volume. It describes and discusses the management and business skills required by a professional working within the IT service management field, who, commonly, will have moved from a job with a high degree of technical content into one predominantly occupied with staff management. There are hints and tips based on practical knowledge, and many examples are taken directly from the IT service management field.
