Publisher's Synopsis
This handbook, part of a range of books supporting quality improvement processes, explains what Business Process Improvement (BPI) is and why it is important. It shows that the success of every organization depends on how well the people working within it design, operate and continuously improve the various processes occuring in the organization. It defines a process as an activity or series of activities that convert an input to an output by doing work.;BPI is a structural approach to redesign or continuously improve processes. It includes business re-engineering, process re-engineering and process improvement. Organizations that require BPI include: those that are in trouble (e.g. with customers, costs or competitors); those that can see trouble in the future (e.g. new competitors, new customer requirements or external pressures); and organizations that are ambitious and aggressive (e.g. to further enhance their already excellent performance).;It is even possible to customize this publication to suit individual organization's needs, by adding their own logo, mission statement, vision and values, or by changing the text to match the terminology already being used within the organization.
