Paperback (06 Sep 1990)
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The author in this text, introduces a new concept - that each of the main business functions such as design, operations, accounting and marketing is a "customer" for the others, and that the links between and within departments form a continuous "chain of customers" extending to those buying the product or service. Everyone has a customer. Performance is no longer measured internally, but instead is judged by what is good for the next customer.
| ISBN: | 9780091745998 |
| Publisher: | Hutchinson Business Books |
| Imprint: | Hutchinson Business Books |
| Pub date: | 06 Sep 1990 |
| DEWEY: | 658.4 |
| DEWEY edition: | 20 |
| Language: | English |
| Number of pages: | 349 |
| Weight: | 910g |
| Height: | 241mm |
| Width: | 165mm |
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