Publisher's Synopsis
Does your organization suffer from 'the performance gap'? The chances are that you have managers and staff who - on paper at least - have all of the competencies and experience to do a really good job. Why is it then that some of them never seem to fulfil their true potential? - - The fact is that we all need to be competent to perform but competency is no guarantee of a successful outcome. Bridging the Performance Gap is a practical guide to effective performance management that enables you to: - - ? identify the missing ingredients in an individual's performance - ? measure the gap between performance and potential - ? develop skills, techniques and systems to: encourage learning; support personal development; review, recognize and reward performance improvement. - - Trevor Bentley shows you how to release the latent potential of everyone within your organization through a process of encouragement and support that relies on bringing a human TOUCH (Trust, Openness, Understanding, Consideration, Honesty) to everything that they do. Bridging the Performance Gap offers a complete and effective strategy for making this work for the benefit of you, your people, and your organization.
