Publisher's Synopsis
Articles in this issue include:
Does Policy Governance Give Too Much Authority to the CEO?
Getting Personal, Caroline Oliver
Policy Governance may supply a coherent framework for board work; but even the most conscientious board must still find a way to manage the personal dynamics that can determine how well people work together. In this article, governance consultant Caroline Oliver presents one useful approach for understanding and working effectively with different personality types.
Clarifying the Distinction Between Owners and Customers
In BL54 John Carver reviewed the ends policy of the fictional American Association of Trekking Outfitters (AATO). (That policy was actually a composite culled from several organizations.) In this issue, Carver critiques a governance process policy of the same make–believe federation that deals with the question of distinguishing owners and customers. For more information on the owner–customer distinction, see two articles in BL 18, "Understanding the Special Board–Ownership Relationship" and "Connecting with the Ownership."
