Publisher's Synopsis
"Beyond the Front Desk" is a powerful collection of 100+ real-life stories from the heart of the hospitality industry.
From heartwarming moments of unexpected kindness to intense nights of crisis management, these stories provide a raw, unfiltered look at what it means to work in hospitality.
- What does it feel like to work a 38-hour shift without sleep?
- How do hotel staff handle guests who demand special treatment?
- What happens when an employee goes above and beyond-and it changes someone's life?
Whether you are a seasoned hospitality professional, a leader looking for business insights, or simply someone who enjoys human stories of resilience, leadership, and kindness, this book will change the way you see the world of service.
More than just hotel stories-these are stories of people, dedication, and the power of going the extra mile.
