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Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics

Hardback (12 Jan 2007)

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Publisher's Synopsis

Improve the "Health" of Your Organization by Using the Right Metrics!

The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

  • Relationships with Customers
  • Employee Satisfaction
  • External Business Environment
  • Supplier/Vendor performance
  • Strategy and Financials
  • This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

    Book information

    ISBN: 9781563273469
    Publisher: Taylor & Francis
    Imprint: Productivity Press
    Pub date:
    DEWEY: 658.4013
    DEWEY edition: 22
    Language: English
    Number of pages: 233
    Weight: 504g
    Height: 159mm
    Width: 236mm
    Spine width: 20mm