Paperback (01 Jan 2001)
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This report features case studies of five water utilities which have improved customer services, as well as best practice providers outside of the industry. These studies were used to develop a customer satisfaction toolkit, which was tested through a pilot project, and which provides useful and implementable guidance for water utilities seeking to
| ISBN: | 9781583211496 |
| Publisher: | AWWA Research Foundation |
| Imprint: | AWWA Research Foundation |
| Pub date: | 01 Jan 2001 |
| DEWEY: | 363.610688 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 286 |
| Weight: | 839g |
| Height: | 267mm |
| Width: | 210mm |
| Spine width: | 19mm |
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