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Best Practices for a Continually Improving Customer Responsive Organization

Best Practices for a Continually Improving Customer Responsive Organization

Paperback (01 Jan 2001)

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Publisher's Synopsis

This report features case studies of five water utilities which have improved customer services, as well as best practice providers outside of the industry. These studies were used to develop a customer satisfaction toolkit, which was tested through a pilot project, and which provides useful and implementable guidance for water utilities seeking to

Book information

ISBN: 9781583211496
Publisher: AWWA Research Foundation
Imprint: AWWA Research Foundation
Pub date:
DEWEY: 363.610688
DEWEY edition: 21
Language: English
Number of pages: 286
Weight: 839g
Height: 267mm
Width: 210mm
Spine width: 19mm