Publisher's Synopsis
The decision to outsource and the selection of a supplier is generally approached with great care. Even so, research indicates that many organizations underestimate the resulting cultural changes and give inadequate consideration to the best means of establishing and maintaining a challenging, well informed business relationship with the service provider.;These best practice guidelines are based on the outsourcing experiences of over 100 organizations. They contain practical checklists, explanations and suggestions designed to be of value during the stages leading up to supplier selection and in managing the relationship to maximize the financial and service benefits throughout the life of the outsourcing arrangement.
