Paperback (01 Jan 2008)
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A comprehensive complaint handling system is an essential component of a company's safety and quality system. This guideline provides a framework for users to: identify ways of effective complaint capture; give guidance on handling complaints; investigate complaints and identify corrective action required; and, categorise and trend complaints.
TSO is one of the largest publishers by volume in the UK, publishing more than 9,000 titles a year in print and digital formats for a wide range of clients. We are part of the Williams Lea Group, the global leader in corporate information solutions.
| ISBN: | 9780117025745 |
| Publisher: | TSO |
| Imprint: | TSO |
| Pub date: | 01 Jan 2008 |
| DEWEY: | 658.812 |
| DEWEY edition: | 22 |
| Number of pages: | 22 |
| Weight: | 145g |
| Height: | 329mm |
| Width: | 220mm |
| Spine width: | 7mm |
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