Benchmarking for Business Benefits Training Manual - Training for Continuous Improvement S.

Benchmarking is the approach adopted by those organizations who are not satisfied knowing that their performance today is better than it was yesterday.;This manual is a practical, step-by-step guide to benchmarking which explains an approach for successful implementation. It defines what benchmarking is, and how it differs from "industrial tourism" (visiting others in the hope of picking up good ideas). Designed to be a resource pack for managers, trainer and improvement facilitators, it should help them to develop the actions necaessary to plan and carry out successful benchmarking projects.;In addition to the overview module describing the principles of effective benchmarking, other modules provide checklists and implementation tools for each of the eight steps in the benchmarking process. The purpose, approach and success factors for each step are explained. The final modules explain how to manage a benchmarking project and provide a reference list of other benchmarking resources. Outline workshop session plans are included to enable training workshops to be run by competent trainers and facilitators. A set of 140 OHP slides to support the modules is also included.