Publisher's Synopsis
Jennifer Abrams highlights language usage choices that can negatively impact hard conversations. She discusses the importance of using professional wording, avoiding generalizations, and maintaining rapport.
Book (31 Jul 2015)
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Out of stock
Jennifer Abrams highlights language usage choices that can negatively impact hard conversations. She discusses the importance of using professional wording, avoiding generalizations, and maintaining rapport.
ISBN: | 9781506313696 |
Publisher: | Corwin Press |
Imprint: | Corwin Press |
Pub date: | 31 Jul 2015 |
DEWEY: | 153.6 |
DEWEY edition: | 23 |