Publisher's Synopsis
Transform Yourself from Frontline Manager to Frontline H.E.R.O.When Emily finds herself promoted to her first management role at Leo's Pizzeria, she quickly realizes she is in way over her head. Despite doing her best, she just can't catch a break. Just as she decides to quit, an interesting customer, Anne, makes her an offer she can't refuse. Anne teaches Emily five, simple tools to start using immediately and quickly sees change in herself and her team. Emily learns how to provide meaningful feedback, how to get her team on the same page in under 10 minutes, and how to prioritize which issues to tackle and which ones to block. With her H.E.R.O. toolbelt, Emily is well on her way to greater adventures.
