Publisher's Synopsis
Modern approaches to quality improvement rely on problem solving and problem prevention. A prerequisite for effective use of the approaches is excellent knowledge of the processes by which a product or a service is produced and delivered. The basic tools of quality are an essential means of gaining this knowledge and analyzing the performance of the processes concerned.;This workbook complements the multimedia course (Basic Quality Tools: CD-ROM) and puts the tools in the context of a problem solving model. It helps course users reinforce what the tools are, what they are used for, how to use them and their benefits. It also shows how they can be used to improve work processes and there is "D.I.Y" space to record practical, at work, use of the tools.
