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BTEC Business Level 2 Assessment Guide. Unit 4 Principles of Customer Service

BTEC Business Level 2 Assessment Guide. Unit 4 Principles of Customer Service

Paperback (26 Apr 2013)

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Publisher's Synopsis


Take the guesswork out of BTEC assessment with sample student work and assessor feedback for all pass, merit and distinction criteria.

By focusing on assessment this compact guide leads students through each pass, merit and distinction criterion by clearly showing them what they are required to do.




- Provides a sample student answer for every single pass, merit and distinction criterion, together with detailed assessor's comments on how work can be improved, so that students know exactly what their work needs to show to hit their grade target
- Includes realistic model assignments that provide an opportunity to generate all evidence, with each criterion and grade clearly indicated.
- Supports students with detailed revision-style summaries of all the learning aims from the unit allowing them to quickly find the facts and ideas they will need for their assessment.
- Enables you to customise your course to the units you deliver when used alongside other guides in the series

About the Publisher

Hodder Education

At Hodder Education, we publish a wide range of market-focused innovative print resources and digital services, designed for core UK and key International markets, selling to over 140 countries worldwide. Hodder Education is the second largest school publisher in the UK, trusted to help teachers and students learn through our wide range of high quality resources, and training events. We support the curriculum in almost every subject area and at every level. Hodder Education publishes one of the largest vocational lists in the UK, as well as textbooks and professional resources.

Book information

ISBN: 9781444186833
Publisher: Hodder Education Group
Imprint: Hodder Education
Pub date:
DEWEY: 650.076
DEWEY edition: 23
Language: English
Number of pages: 64
Weight: 148g
Height: 245mm
Width: 190mm
Spine width: 4mm