Paperback (31 Oct 2000)
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This text makes a useful contribution to defining what performance is all about in the service industry, and demonstrates how the key performance characteristics combine to provide solutions for both customers and service providers.
| ISBN: | 9781842180198 |
| Publisher: | Blackhall |
| Imprint: | Blackhall |
| Pub date: | 31 Oct 2000 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 112 |
| Weight: | -1g |
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