Hardback (01 Jul 1996)
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A text for those who seek to use Total Quality Management to improve their organization's effectiveness, efficiency and responsiveness. The book introduces the major business excellence and total quality frameworks, compares these frameworks and explores the main approaches to self-assessment.
| ISBN: | 9780750624794 |
| Publisher: | Butterworth-Heinemann |
| Imprint: | Butterworth-Heinemann |
| Pub date: | 01 Jul 1996 |
| DEWEY: | 658.4013 |
| DEWEY edition: | 20 |
| Number of pages: | 248 |
| Weight: | 580g |
| Height: | 234mm |
| Width: | 156mm |
| Spine width: | 23mm |
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