Publisher's Synopsis
Anger and conflict are big issues in today's workplace. Too often, someone at work expresses anger, or gets in conflicts, in ways that range from inappropriate to high-risk. Whether you are a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager's, co-workers', and subordinates' anger -- as well as your own. You will see the eight inappropriate ways in which too many people express their anger or get into conflicts at work. You will find out how to keep anger and conflict from escalating. And you will get seven specific, hands-on skills you can use right away on the job, to turn angry outbursts and conflicts into productive conversations. This book will show you how to make your workplace less stressful and more productive.
