Publisher's Synopsis
Corporations spend millions on employee training and development, executive education, total quality management and re-engineering. Much of this money is wasted because the preliminary analysis and diagnosis has not been done to link performance improvement programmes to an organization's real business needs, goals and processes.;"Analysis for Improving Performance" details the front-end work essential to the success of any performance improvement effort. In clear language and easy-to-follow steps, human resource development expert Richard A. Swanson shows how to do the rigorous preparatory analysis that defines and shapes successful performance improvement efforts.;Using Swanson's analysis methods allows programme developers and managers to: assess an organization's real business needs and the status of its supporting systems; analyze necessary worker skills knowledge and attitudes; specify performance requirements and evaluation standards; and produce a viable and comprehensive performance improvement design. Augmented by exercises and illustrative examples, and dozens of ready-to-use worksheets and forms throughout, "Analysis for Improving Performance" maps the critical first steps in performance improvement.
