Publisher's Synopsis
Designed to assist in the setting up of quality assurance practices in the workplace. This book gives advice on how to write procedures; how to gain ISO 9001 certification; what the impact of CASE technology is on a quality system and how to ensure staff accept the new quality system.;Assuming that your organization has a non-existent QA system, this book describes how an efficient and workable quality system can be built up from standards, procedures and guidelines in an accessible and interesting way.;Also included is a checklist of questions, which enables readers to determine the strengths and weaknesses of their current quality system; detailed discussion of the quality documentation required for all project activities ranging from project planning to acceptance testing and a full examination of the process of ensuring high quality in the human-computer interface.
