Paperback (01 Jan 2002)
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Out of stock
Combining real-world examples with recent research on service management, this guide presents information for executives and managers who want to implement a customer-focused service strategy and improve their customer service efforts. The book cites examples of how the best customer service organizations perform, and identifies how they measure an
| ISBN: | 9781567931907 |
| Publisher: | Health Administration Press |
| Imprint: | Health Administration Press |
| Pub date: | 01 Jan 2002 |
| DEWEY: | 362.1068 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 422 |
| Weight: | 612g |
| Height: | 234mm |
| Width: | 146mm |
| Spine width: | 19mm |
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