Publisher's Synopsis
An AHA Press/Jossey–Bass Publication
A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy–to–use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:
- Establishing high standards of customer service
- Helping staff hear the voice of the customer
- Hiring customer service pros
- Helping staff cope better in a stressful atmosphere
- Reducing anxiety to increase satisfaction
- and more!
