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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press)

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) - J-B AHA Press

Paperback (09 May 2000)

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Publisher's Synopsis

An AHA Press/Jossey–Bass Publication

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy–to–use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like:

  • Establishing high standards of customer service
  • Helping staff hear the voice of the customer
  • Hiring customer service pros
  • Helping staff cope better in a stressful atmosphere
  • Reducing anxiety to increase satisfaction
  • and more!

Book information

ISBN: 9780787955779
Publisher: Jossey-Bass
Imprint: John Wiley & Sons, Inc.
Pub date:
Language: English
Number of pages: 312
Weight: 624g
Height: 250mm
Width: 200mm
Spine width: 20mm