Publisher's Synopsis
For courses in Introduction to Fire Science and Fire Service Management/Administration/Leadership.
This text emphasizes the need for constant focus on quality and commitment to improving fire departments' service and cost effectiveness-while maintaining a level of excellence. It applies quality improvement principles to the fire service and integrates them into overall management and administration strategies of a fire department. Comprehensive coverage presents students with a history of system evaluation in the fire service, to quality management, to strategic quality planning, and much more.
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