Publisher's Synopsis
A team of preparatory students visited a Contact Centre to tour its facilities and learn about what happens there.A Visit to the Contact Centre through the eyes of a student intertwine with the Tour Guide's explanation of what happens in a contact centre gives a behind the scenes look at the customer experience centre environment. A perfect read for parent & child to showcase what really happens in a customer service-oriented environment.The first of the Tales of Great Service series, this series will provide an effective learning experience for your child to learn about the customer care business. This book will be a benefit to those parent's in the services industry who want to show their children what their work-life is really about and for budding kidprenuers to understand great customer service. Get a copy of this first book, this Tales of Great Service series will be epic.It includes a brief definition of customer experience by a certified customer experience manager, Alex-Ann Green.
