Publisher's Synopsis
Today, every organization, profit or non-profit, is working to meet the guidelines and standards to qualify their products and services as 'Quality' by society. Libraries are no exception. They work to satisfy the information needs of their users at the right time by devising new services through the use of information and communication technological tools, evaluate their services, and renew their services based on user's feedback. There are some specifications which a library can adopt to provide services that could be tagged as 'Quality' by their users. It seems important, then, that library professionals and administrators be aware of the concept 'Quality' and 'Total Quality Management,' as well as the international standards available. This work explains the various aspects of 'Quality' and 'Total Quality Management' from the perspective of a library professional. It characterizes a Quality System for libraries based on ISO 9001, an international standard for quality assurance system. Exercises are included after each chapter for readers. A comprehensive bibliography and glossary is also included. (Series: Quality Assurance in Libraries, Vol. 1) [Subject: Library and Information Science]
