Publisher's Synopsis
In all aspects of our lives we interview others. We want to obtain information about who they are, what they have done, what they want or need and what motivates them. We want to clarify objectives or objections, to ensure mutual understanding and agreement. These interview skills are essential to managers, supervisors and other professionals. - - This book provides a series of roleplay exercises to facilitate training to acquire or refine skills in interviewing others for results. The roleplays are divided into five separate sections, each consisting of five roleplays: - - ? Selection - Recruitment and selection, final employment, induction - ? Appraisal - Assessment, performance evaluation, objective-setting, work-planning - ? Counselling - Advice, complaints, conflict-resolution, guidance, grievance - ? Discipline - Unacceptable actions or attitudes, performance problems, reprimands, disregard for rules, policies or procedures - ? Separation - Dismissal, exit, redundancy, resignation. - - At the start of each main section there are some general guidance notes on the logistics and timing of the role plays, followed by a handout giving further detailed information on the specific skills, approach and pitfalls of that type of interview. - - The role plays themselves have trainer guidance information covering objectives and points appropriate to the situation, as well as briefs for the interviewer and interviewee, application and assessment forms, personnel records and other relevant paperwork.
