Publisher's Synopsis
In organizations where employees exercise genuine responsibility, one of the most important of the skills required is the ability to deal with problems and make wise decisions. This manual will help trainers and team leaders to develop that ability. - - The interventions make use of a variety of learning processes, but they are all firmly rooted in the principles of effective skill development in being: - - ò experience based - ò both experiential and cognitive - ò always linked to the real world - ò designed to achieve specific learning objectives. - - The material is presented within a structured eight-step approach which is explained in the manual, and the authors provide a matrix index showing how the activities relate to the different stages. - - Each intervention can be used on its own or as part of a more comprehensive training programme. Detailed guidance is given for the trainer and there are ready-to-copy masters of every item needed by the participants.
